Terms

&

Policies

Client/Therapist Policies

Your Questions,

Answered

  • All clients are welcome and can expect fair, professional and courteous treatment. Clients are asked to exhibit courteous and considerate behavior in return. Please do not hesitate to discuss any concerns or questions.

    Open communication is critical. Information gathered on the Client Intake Form must be accurate and complete in order to evaluate potential contraindications. It is the responsibility of the client to note changes in medical history between sessions.

     Please note any concerns or preferences at any time before, during, or after a session. These may include depth of pressure, areas to be avoided, draping, types of techniques used, room or table temperature, noise level and smells. Reasonable attempts will be made to accommodate any special needs.

     Clients may undress to their comfort level, but proper draping procedures are always employed as required by law. The areas being worked are uncovered, but breasts, genitals and gluteal cleft are always covered and never touched. Gluteal muscles are typically worked through draping or clothing.

    Sexual misconduct will not be tolerated! In the event of any verbal or non-verbal sexual action, the session will be immediately discontinued and future appointments will not be scheduled.

    Sessions will not be held for any client under the influence of drugs or alcohol. 

  • Kindly provide 24 hours notice for cancellations and reschedules to avoid a $20 fee. In the case of a “no-show”, the full cost of the session may be charged.

    In the event of a late arrival, the session can be continued only until the remaining scheduled time; however, the full cost of the session may be charged.

  • Pricing can be found on the website at www.pranamyra.com. Cash, checks and credit cards are acceptable forms of payment. A returned check may be subject to a $20 fee. Gratuities are accepted and greatly appreciated.

  • Any minor wishing to have a session must have written approval from his/her parent or legal guardian. A form will be provided. Any minor under the age of 15 must also have a parent or legal guardian present during the session.

  • All verbal and written information pertaining to clients and sessions is kept strictly confidential and not shared with any third parties except those required by law and those approved by the client on a Release of Information Authorization Form.

  • When obtaining a prescription or referral from your healthcare provider, please ensure it clearly specifies the treatment or service being recommended. The wording on the prescription should match the service you will be receiving to ensure proper scheduling, treatment, and documentation.

    Please note that we may be unable to accept or process prescriptions that do not clearly identify the requested service. If you are unsure what information should be included, we encourage you to contact our office before your appointment so we can help ensure your prescription meets the necessary requirements.

  • We maintain protocols for the safety of our clients and therapists. 

    Please expect the following:

    • Clients must re-schedule if any symptoms are present

    • Face coverings are recommended but not required

    • Hand sanitizer and disposable masks are available

    • Full cleaning of contacted surfaces is performed between each client

    • Non-contact payment is available in addition to credit cards, checks and cash:

    o   MindBody app online store

    o   Venmo: @pranamyra

    o   PayPal: pranamyra@gmail.com

    o   Zelle: 614-369-0664

    The following best practices are always in place:

    • Immediate hand washing up to elbows before & after each client

    • Cleanable moisture barrier over face rest, warmers & fleece pads

    • Linens fully replaced between each client, no “linen stacking”

    • Cleaning of non-permeable barriers, tools & dispensers

    • Office suite routinely cleaned

    • Maintenance of accurate appointment records

  • Pranamyra combines therapeutic massage, Ayurveda, yoga, Reiki, wellness education, and thoughtfully selected products to support the whole person. Our goal is to provide practical tools, personalized care, and a welcoming environment that helps you cultivate lasting well-being.

  • Welcome! If you're unsure where to start, we're happy to help. Whether you're seeking relief from pain, stress reduction, greater balance, or overall wellness support, our team can help guide you toward the services that best fit your needs and goals.

  • The best service depends on your individual needs and wellness goals. Some clients benefit from therapeutic massage for pain and tension, while others are drawn to Ayurveda, Reiki, yoga, or wellness coaching. If you're not sure which option is right for you, contact us and we'll be happy to provide guidance.

  • Not at all. Many of our clients are completely new to these practices. Our practitioners will answer your questions and help you feel comfortable throughout your experience.

  • During your first visit, your practitioner will take time to learn about your health concerns, wellness goals, and any relevant history. Together, you'll discuss your needs and create an individualized approach to support your well-being.

  • Appointments can be scheduled on Mind Body.

  • Comfortable clothing is always a good choice. Depending on the service you receive, your practitioner will provide specific instructions and ensure you feel informed and comfortable throughout your visit.

  • We recommend arriving 10–15 minutes before your scheduled appointment, especially if it is your first visit. This allows time for any necessary paperwork and helps you begin your session feeling relaxed and unrushed.

  • No. To ensure each client receives personalized care and dedicated time with their practitioner, all services are provided by appointment only. We encourage you to schedule your visit in advance through Mind Body.

  • Massage therapy may help reduce pain, improve mobility, relieve muscle tension, and support the body's natural healing processes. Many people seek massage therapy for chronic pain, repetitive strain injuries, sports-related concerns, headaches, TMJ, and general muscle discomfort. Our therapists work with each client to develop an individualized approach based on their specific needs and wellness goals. While massage therapy is not a substitute for medical care, it can be a valuable part of a comprehensive treatment and wellness plan.

  • Ayurveda takes a personalized approach to wellness, recognizing that each person has unique needs and circumstances. Through lifestyle recommendations, nutrition guidance, self-care practices, and holistic wellness strategies, Ayurveda can help support balance, vitality, stress management, healthy digestion, restful sleep, and overall well-being. Our practitioners work with you to create practical, sustainable habits that align with your individual health goals.

  • Every person's experience with Reiki is unique. Many people describe feeling deeply relaxed, peaceful, or centered during a session. Some notice sensations such as warmth, tingling, or gentle energy movement, while others simply enjoy a quiet sense of calm. There is no right or wrong experience. Reiki is intended to promote relaxation and support overall well-being, allowing each person to receive what they need in the moment.

  • It's understandable to have questions about Reiki, especially if you've never experienced it before. Reiki is a wellness practice that originated in Japan and has been used by many people as a way to promote relaxation, reduce stress, and support overall well-being. While experiences vary and scientific understanding of Reiki is still evolving, many individuals report feeling calmer, more relaxed, and better able to manage stress after a session.

    At Pranamyra, we encourage you to approach Reiki with curiosity and an open mind. Reiki is not intended to diagnose, treat, or cure medical conditions, but many people find it to be a valuable complement to their overall wellness routine.

  • Yes! Gift certificates are available and make a thoughtful gift for birthdays, holidays, special occasions, or anyone in need of relaxation and self-care. Gift certificates may be used toward eligible services and are available for purchase through our office. Contact us for details or to purchase a gift certificate.